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Hi! I'm            🙋🏽‍♀️

A seasoned UX Writer currently designing bot and text communication channel for Customer Care function at Traveloka.

Mala

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Projects

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Referral Program
Increase Organic Traffic

Boosted Traveloka’s biggest annual sale, EPIC Sale to 3.6x.

Increased organic traffic to City Guides pages by 1792%.

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Revamping Bot

Designing the bot to be smarter and reduce FCR metrics up to 34% from 18%.

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